It was all the time that was lost when I will ahve to do it all over again. I'm not so worried about the no-refund - that was $35 or something like that. I asked for a refund and they said that even though they didnt convert over 800 of my files they had converted some - so no refund. In the end I can't use the files I got (since I don't know which are converted and which I still need to get converted otherwise) and will have to just do it all over again with another service. I had spent over 20 hours - had randomly converted files - without and 'placeholder' files for ones not converted - and had uploaded some file 3 or 4 times before I figured out what was going on. I had no way of finding out which files were rejected by looking at what I got back (had to look through reams of individual emails they send - one for each file- to see which ones were not converted. They fixed that and then I found that it was only converting about 80% of them - that they don't take any files with macros in them (not mentioned on site and I don't put macros in my files anyway). Then I found that after conversion I coulndt delete them. A day or so later they turned it back on but asked that I upload more slowly. Then it stopped working - and I got an email saying I was uploading too many - and asking if I was using a tool. Didnt notice this for awhile and then had to start all over again. I would upload 500 (in 100 file batches) but only found 300+ up there.
First - I found that uploading files seemed to collide. I had a large number of files to convert so I bought their most expensive plan and set to work on a weekend.
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